Delete your CoachHQ account
Two ways to ask
In the mobile app
Go to Settings → Delete account. You can withdraw the request from the same screen before it is actioned.
By email
Email privacy@hq.coach from your account email address. Useful if you have already uninstalled the app.
What happens next
Your request notifies our team immediately. We verify that you own the account, then process the deletion. We complete or respond to every request within 30 days.
Two kinds of request
If you are the account owner, your request closes the entire business account. If you are a staff member, your request removes your own login and personal data — it does not close your employer's account, because that data belongs to the business.
Why deletion is reviewed rather than instant
Your account contains invoices and payment records we are legally required to retain, and it contains personal data about your clients, which we hold on your behalf as processor and must not destroy without confirming your instruction.
What is deleted
Your account, staff logins, clients, check-ins, forms and submissions, uploaded files, messages and analytics records are deleted or irreversibly anonymised.
What we retain, and for how long
- Client records — deleted or anonymised within 30 days of a completed request. Export them first; export stays available while the account is open.
- Invoices, payment events and tax records — up to 7 years where law requires. These cannot be deleted on request.
- Backups — deleted data persists in encrypted rolling backups for up to 7 days, then expires automatically.
- Security and audit logs — up to 12 months.
- The record of the deletion request itself — to evidence compliance.
If you close your account without requesting deletion, we retain your data for 90 days so you can export it or reactivate, then delete or anonymise it. Full detail is in the privacy policy.